Whitbread Group PLC Luton

Whitbread Group PLC Luton
Oakley House, Oakley Road
LU4 9QH Luton
01582 499499
01582 499240
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Oakley House is the head office for Whitbread Hotels and Restaurants Customer Contact Centre, and support functions as follows: Accounts Payble & Receivable, Central Payroll, Training & Development Centre, Safety & Security, People Administration.
Whitbread PLC is the UK's largest hotel and restaurant company operating market-leading businesses in the budget hotels and restaurant sectors. Its brands include Premier Inn, Beefeater, Table Table, Brewers Fayre, Taybarns and Costa Coffee. Whitbread PLC employs 35, 000 people and serves 9 million customers every month in its 2, 000 outlets across the UK. Please view our Investors section for the latest trading updates and our annual report. Whitbread PLC is a FTSE 100 company, listed on the London Stock Exchange. It is also a member of the FTSE4Good Index.

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Company description
Whitbread is a family of brands, all of which are in the business of providing hospitality in one shape or form. We operate the number one brands in the UK in hotels and restaurants. And we have 33, 000 of the best people in the hospitality industry working for us. Together, they welcome with a smile around 9 million customers a month.
We have set our sights on ambitious and fast-paced growth. We've got plans to open 1, 000 new sites by 2010, which could mean as many as 20, 000 more people working for Whitbread by the end of the decade. To find out more, visit our Property section.
And our reach doesn't stop at the English Channel - we've got Costa stores in the Middle East, India and the Far East. Despite working in different sectors of the hospitality industry, we share a common way of doing business. It's the way we work together behind the scenes that means that we are confident that we'll achieve our vision of being the best hospitality company there is.


Accommodation, Hotel, Holiday Accommodation, Premier Inn, Budget Hotel, Hospitality Services, Hotel Chains, Beds, Chains, Restaurants, Services, Tax, Property, Safety, Travel, Television, Booking, Meals, Reservations, Holidays, Communications, Telephone, Vacation, Facilities, Breakfast, Costa Coffee, Coffee Shops, Rooms, Tourist Information, Budget, Comfortable, Sector, Rest, Technical Services, Sleep, Shelter, Concierge, Accounts Payable, Internet Connectivity, Alarm Clocks, Beefeater, Brewers Fayre, Table Table, Taybarns, Counsel General

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1 Stars

If you're a customer - you're lucky. If you’re an employee - good luck!

more than 6 months ago

I can’t recall any experience with Whitbread as a customer, but recently I had a rather doubtful pleasure to gain an experience of being an employee with Whitbread. I worked there through an employment agency as a kitchen porter. Throughout my entire shift I wasn’t offered anything to eat or to drink. Instead of that I had to watch as permanent staffs were enjoying their food and drinking countless cups of coffee – none of them offered me even a glass of water or asked if I’m alright. I was really shocked and disgusted by the way they can treat people who work for them, especially that in a big, well-known company you would expect to meet intelligent staff on a certain culture level, who know some basic rules of politeness. I felt really awful and rejected in there – especially that my English friend who worked for them as a kitchen porter through the same employment agency before me, was offered tea and lunch. Preferences, or…? I didn’t agree to work in there as a Polish slave… If you’re a customer and pay Whitbread to treat you as a human being – you’re probably going to get a pleasant experience, but if you are a foreigner who wants to work for them – think twice.
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